Your privacy is our responsibility

In Introduction

111vd ("we", "our", "platform") operates a trusted online gaming and betting platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy will inform you how 111vd collects, uses, stores, and where necessary shares your personal information with third parties.

This policy applies to the 111vd website, mobile platform, and all related services. By creating an account or using our services on 111vd, you are considered to have fully accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

We may update this policy from time to time. When changes are made, we will note the new date on this page, and for significant changes a notification will be sent to your registered email.

1 What information we collect

To provide safe and legitimate services on the 111vd platform, we collect the following types of information:

1.1 Directly Provided Information

Information you provide to us directly, such as:

• Full name and date of birth
• Valid email address
• Residential address
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Your self-created username and password

1.2 Automatically Collected Information

Information collected automatically when you use 111vd:

• IP address and device type
• Browser and operating system information
• Login time, session duration, and logout time
• Game play history and betting activity logs
• Transaction history and amounts
• Information obtained through cookies and similar tracking technologies

1.3 Information Received from Third Parties

We may also receive necessary information from trusted third parties for payment processing, identity verification, and fraud prevention.

2 Why we use your information

111vd uses the collected information for the following legitimate purposes:

2.1 Account management and service delivery

We use your information to register your account, verify login, enable gameplay, process deposits and withdrawals, and provide bonuses and promotions.

2.2 Identity verification and security

We verify your identity to prevent money laundering, eliminate fraud, and ensure the overall security of our platform. All information is kept secure through SSL encryption and advanced technology.

2.3 Customer support

We use your information to resolve issues and handle complaints through 24/7 Bengali live chat support.

2.4 Ensuring responsible gaming

Gaming activity is monitored to protect players and implement responsible gaming policies.

2.5 Technical improvement

We analyze information to improve platform performance, diagnose technical issues, and enhance the user experience.

2.6 Legal and regulatory obligations

We retain and use necessary information to comply with applicable laws, regulations, and regulatory authority directives.

3 Information sharing and disclosure

111vd never sells your personal information or provides it to unauthorized third parties. However, information may be shared in the following limited circumstances:

3.1 Service provider partners

Information is shared under strict agreements with selected and trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services.

3.2 Legal requirements

Information may be provided to the relevant authorities in response to court orders, government directives, or legal obligations.

3.3 Business transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred, but the terms of this policy will continue to apply.

3.4 Fraud prevention

Necessary information may be shared with industry partners and authorities to prevent fraud, money laundering, or other illegal activity.

4 Cookies and tracking technology

111vd uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.

4.1 Essential cookies

These cookies are essential for maintaining login sessions, ensuring security, and basic functionality, and cannot be disabled.

4.2 Functional cookies

These cookies are used to remember your preferences, language selection, and information from previous sessions.

4.3 Analytics cookies

These cookies are used to analyze platform usage patterns and improve services. You can control these cookies by changing your browser settings, though this may affect some functionality.

5 Data security measures

111vd follows the highest industry standards to protect your information. Our security measures include:

• SSL Encryption: 256-bit SSL encryption is used for all data transmission.
• Secure servers: Your information is stored on secure, controlled servers.
• Access control: Only authorized personnel have access to the information they need.
• Regular security reviews: Our systems undergo regular security testing.
• Payment security: All financial transactions are completed through encrypted channels.
• Two-factor authentication: An additional layer of security is provided to protect your account.

However, it is never possible to make data transmission over the internet completely secure. We strive for maximum protection, but a 100% security guarantee is not possible.

6 Data retention period

111vd retains your information only for as long as necessary:

6.1 Active accounts

All information is retained while your account is active and is used to provide services.

6.2 After account closure

Even after an account is closed, certain information is retained for a defined period as required by legal and regulatory obligations. Financial transaction records may be retained for a longer period as required by law.

6.3 Secure deletion at end of retention period

Once the retention requirement ends, information is deleted securely so that recovery is not possible.

7 Your rights

111vd recognizes the following rights you have regarding your information:

7.1 Right to access information

You may contact us to find out what information we hold about you.

7.2 Right to correct information

If there is any error in your information, please contact our customer support team to have it corrected.

7.3 Right to delete information

In certain circumstances you may request deletion of your information, however some information may not be possible to delete due to legal obligations.

7.4 Right to object to processing

You may object to marketing communications and certain types of data processing.

7.5 Right to data portability

You may request a copy of your information in a machine-readable format.

To exercise any of the above rights, email [email protected]. We will respond to your request within 30 business days.

8 Privacy of minors

111vd is a platform operated for those aged 21 and above only. We do not intentionally collect information from any minor. If you believe a minor's information is held by us, please contact us immediately — we will arrange to delete that information promptly.

Age verification during account registration is mandatory on our platform. Age is confirmed during identity verification and accounts belonging to minors are closed immediately.

9 Third-party links and services

The 111vd platform may include services from game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others). These providers have their own privacy policies that apply to their services.

When making payments through our platform, the individual policies of bKash, Nagad, Rocket, and Upay will also apply. We are not responsible for the privacy practices of third parties, so we recommend reading the relevant party's policy.

10 International data transfers

111vd works with global service providers. As a result, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that the relevant country or organization maintains adequate data protection measures.

For any data transfer, we put in place the necessary agreements and safeguards to ensure the security of your information.

11 Changes to the policy

111vd reserves the right to revise this privacy policy from time to time. Any changes to the policy will be published on this page and the "Last updated" date at the top of the page will be updated.

For significant changes, we will send a notification to your registered email. If you continue to use 111vd after the changes, that will be considered as acceptance of the new policy.

12 Contact us

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact our customer support team:

For more information, please read our Terms and Conditions and Responsible Gaming pages.